pesogame Privacy Policy – Your Data, Handled with Care
This Privacy Policy explains what personal information pesogame collects, how it is used, and what rights you have as a player based in the Philippines. We are committed to handling your data responsibly, securely, and in accordance with applicable Philippine data protection regulations.
1. About This Policy
This Privacy Policy applies to all personal information collected and processed by pesogame in connection with your use of the platform, including account registration, deposits and withdrawals, wagering activity, and any communications you send to our support team. It is intended to give you a clear and transparent picture of how we treat your data as a player based in the Philippines. This policy is governed by the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its implementing rules and regulations. By creating an account and using the pesogame platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not proceed with registration or continue using the platform. We may update this policy from time to time, and any material changes will be communicated to you via the contact details held on your account before they take effect.
2. Information We Collect
When you register an account with pesogame, we collect personal information including your full name, date of birth, mobile number, email address, and the GCash or Maya account details you provide for payment purposes. During the normal course of using the platform, we also collect transactional data such as deposit and withdrawal history, wagering records, session timestamps, and the device and browser information associated with your account access. Where required for identity verification and responsible gaming compliance, we may request a copy of a government-issued identification document such as a Philippine passport, driver's licence, or national ID. We also collect information you provide voluntarily when contacting our support team, including the content of any messages, queries, or complaints submitted. Behavioural data — such as which sports markets, casino categories, or platform features you interact with — is collected to improve the user experience and personalise relevant content. All of this information is collected fairly, lawfully, and only to the extent necessary for the purposes described in this policy.
3. How We Use Your Information
The personal information we hold about you is used primarily to operate and maintain your account, process deposits and withdrawals through GCash and Maya, and ensure that your wagering activity complies with the platform's terms and applicable Philippine gaming regulations. We use identity and age verification data to confirm that all registered players meet the minimum age requirement of 21 years and are physically located in the Philippines. Transaction and wagering records are used to detect and prevent fraud, money laundering, and other forms of financial crime in accordance with our regulatory obligations. Where you have opted in to receive marketing communications, your contact details may be used to send you information about promotions, bonuses, and platform updates — you can opt out at any time through your account settings. Aggregated, anonymised data about player behaviour may be used internally to improve platform performance, update game offerings, and refine responsible gaming tools. We do not use your personal data to make automated decisions that would significantly affect your account without appropriate human oversight and notification.
4. Sharing Your Information
pesogame does not sell, rent, or otherwise disclose your personal data to third parties for their own marketing or commercial purposes under any circumstances. We may share your information with carefully selected third-party service providers who assist us in operating the platform — including payment processors, identity verification providers, and cloud infrastructure partners — but only to the extent strictly necessary for them to perform their contracted services, and subject to data processing agreements that require them to protect your data to the same standard we apply. We may be required to disclose personal information to Philippine government authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so, including in connection with anti-money laundering obligations or gaming licence compliance. In the event that pesogame undergoes a business reorganisation, merger, or acquisition, your personal data may be transferred to a successor entity, provided that equivalent data protection standards are maintained and you are notified in advance. Any third party that receives your data is strictly prohibited from using it for any purpose beyond what is specified in their agreement with us. We conduct periodic reviews of our third-party data sharing arrangements to ensure ongoing compliance.
5. Data Security
All personal data held by pesogame is stored on secure servers protected by industry-standard technical and organisational safeguards, including encryption at rest and in transit, strict access controls, and regular security audits. Payment information processed through GCash and Maya is handled via the secure APIs provided by those platforms and is never stored in unencrypted form on pesogame's own systems. Access to personal data within our organisation is restricted on a need-to-know basis — only personnel who require access to perform their job functions are authorised to view player data, and all such access is logged and monitored. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, pesogame will notify the National Privacy Commission of the Philippines and affected players within the timeframes required by the Data Privacy Act. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately so that protective action can be taken.
6. Data Retention
We retain your personal data for as long as your account remains active and for such additional period as is required by applicable Philippine law, regulatory guidance from gaming and financial authorities, or our legitimate business interests in defending legal claims. Transaction and wagering records are typically retained for a minimum of five years following the date of the transaction in line with anti-money laundering requirements. Identity verification documents are retained for the period mandated by our gaming licence obligations and will be securely deleted once that retention period has expired. If you choose to close your account, your data will be archived and retained for the legally required period before being permanently deleted or anonymised, after which it will no longer be linked to your identity. Marketing preferences and opt-out records are retained for as long as necessary to honour your communication preferences and comply with any applicable regulations. You may request details of the specific retention periods applicable to different categories of your personal data by contacting our support team.
7. Your Rights
As a data subject under the Philippine Data Privacy Act, you have the right to be informed about how your personal data is collected, used, and shared — which this policy is designed to fulfil. You also have the right to access the personal data we hold about you and to request a copy of it in a commonly used electronic format. If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly. In certain circumstances, you have the right to request the erasure of your personal data, the restriction of its processing, or to object to its processing for specific purposes such as direct marketing. You may withdraw any consent you have given for the processing of your personal data at any time without affecting the lawfulness of processing carried out prior to your withdrawal. To exercise any of these rights, please contact the pesogame support team using the contact details provided in the footer of this page — we will respond to all verifiable requests within the timeframes prescribed by Philippine data protection law.
8. Cookies & Tracking
The pesogame platform uses cookies and similar tracking technologies to enable core platform functionality such as maintaining your login session, remembering your language and display preferences, and keeping your account secure during active use. We also use analytical cookies to understand how players navigate and interact with the platform so that we can identify areas for improvement and optimise the user experience over time. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies — however, doing so may affect the functionality of certain platform features. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external advertising networks to build a profile of your browsing behaviour across unrelated websites. Any analytical data collected through cookies is aggregated and processed in a manner that does not identify you individually, unless linked back to your account for specific support or security purposes. Further details about the specific cookies we use and their purposes are available on request from our support team.
Policy Sections
- 1. About This Policy
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Sharing Your Information
- 5. Data Security
- 6. Data Retention
- 7. Your Rights
- 8. Cookies & Tracking
Have a question about how your data is handled? Visit our FAQ or contact the support team directly.
Visit the FAQ Create an AccountYour Privacy Matters to Us
At pesogame, protecting your personal information is as important as delivering a great platform experience for Filipino players. If you have any concerns about your data, our team is here to help.